Churn Risk Scoring Engine
Step 1: Upload Required Files - Files are preloaded for this step.
Chat Transcript (CSV)
Pre uploaded a Chat Transcript
CRM Data (CSV)
Pre uploaded CRM data for users
CSAT Data (CSV)
Pre uploaded CSAT score data
Step 2: Choose Risk Factors
Include Sentiment Analysis
Include CSAT Score
Include Resolution Time
Include Escalation Flag
Include Previous Resolution Attempts
Compute Churn Risk Score
Step 3: View Results
Download Results CSV
Sentiment Trendline
Close